Seven-Day Return and Refund Policy

Money-Back Guarantee

You may request a return and refund within 7 days of delivery.

• The product must be unused, unopened, and in its original packaging with all included items.
• Final-sale, personalized, opened, or used products are not eligible unless they arrived damaged, defective, or incorrect.
• Returns must be approved before they are sent back.

Damaged, Defective, or Incorrect Orders

Contact us within 7 days of delivery with your order number and clear photos or an unboxing video. After review, we will arrange an eligible replacement or refund and cover the return cost where the item was damaged, defective, or incorrect.

How to Request a Return or Refund

Email info@rukyperfumes.com or call +91 9072363220 within 7 days of delivery. Once approved, our support team will provide return instructions.

Refund Processing

Approved refunds are returned to the original prepaid payment method after inspection. Processing normally takes 7-10 business days, with additional posting time depending on the payment provider.

Return Shipping

• Ruky Perfumes covers return shipping for damaged, defective, or incorrect items.
• For other approved returns, the customer is responsible for return shipping.
• Use a trackable shipping method and pack the product securely.

Contact Us

Email: info@rukyperfumes.com
Phone: +91 9072363220
Address: Al Jurf Industrial 2, Ajman, UAE

Last Updated: August 3, 2026